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The Kapture Promise: Our Refund Policy

At Kapture, we engineer systems and brands designed for undeniable results. Our policies are crafted to match the precision and high standards of our design and development process. We aim for clarity and swift resolution to ensure your focus remains on domination, not disputes.

1. THE KAPTURE REFUND & RETURN PROMISE

Our commitment is to deliver products and services that are exactly as described and built to the highest standard.

A. Digital Products (e.g., MY by Kapture Templates, Design Files)

Digital products include all template ecosystems, design asset bundles, custom files, and any non-physical delivery.

  • 7-Day Eligibility Window: You may request a full refund within seven (7) calendar days of purchase if the product is demonstrably "Not As Described" (e.g., files are corrupted, core promised features are missing).

  • Irrevocable Access: Once the digital product has been fully accessed, downloaded, or deployed to your live environment, the sale is considered final and irrevocable, as the intellectual property has been transferred. We track access and download confirmations for all digital delivery.

  • No Refunds for Change of Mind: We do not offer refunds based on a "change of mind," lack of technical proficiency, or failure to read the product description. Our products are for visionary leaders committed to their path.

B. Design & Development Services (e.g., Brand Launch, Custom Builds)

Services include all human effort, consultation time, and custom work provided by the Kapture team.

  • Non-Refundable: All fees paid for services already rendered (including consultation, creative briefings, design drafts, or development time) are non-refundable. Our value is in the execution, which cannot be retracted.

  • Project Cancellation: If a client initiates a cancellation before work begins, a refund of the initial deposit may be considered, minus any administrative or planning fees incurred by Kapture.

C. Physical Products (e.g., Signage Printing, Paper Printing)

Physical products are subject to quality inspection upon receipt.

  • Manufacturing Errors: If a physical product is delivered with a manufacturing defect, damaged in transit, or is demonstrably "Not As Described" (e.g., wrong material, incorrect color specifications), you must notify us within 7 days of delivery.

  • Return Process: We will provide instructions for the return of the defective item. Kapture will cover all return shipping costs and will prioritize replacing the item with the corrected specification.

  • Customer Error: If the error is due to incorrect specifications provided by the client, the item is non-refundable. Kapture may offer a discounted reprint at its discretion.

2. SHIPPING & DELIVERY INFORMATION

A. Digital Product Delivery (Instant Access)

  • Method: Delivery is fulfilled electronically, typically via a secure, personalized link to your Kapture/Kurongeka Dashboard and a redundant delivery email immediately upon successful payment confirmation.

  • Traceability: The delivery and access of your product are tracked and logged in our system. This log serves as definitive proof of receipt and activation.

  • Non-Receipt: If you do not receive the access link within one hour, contact us immediately. We will verify your email and issue a new, temporary link.

B. Physical Product Delivery (Printing & Signage)

  • Total Cost: The total shipping cost is calculated and clearly presented during the checkout process and is determined by the size, weight, and destination of the order.

  • Carrier & Method: We utilize premium carriers (e.g., FedEx, UPS, or trusted local couriers) to ensure reliable, high-integrity delivery. The chosen carrier will be specified at checkout.

  • Delivery Timeline: Estimated delivery dates are provided at checkout. Please note these are projections, not guarantees.

  • Tracking: Tracking information will be emailed immediately upon shipment. You are responsible for monitoring the tracking status.

  • Shipping Fee Liability (Returns):

  • If the product is defective or Not As Described due to a Kapture error, we cover all return shipping fees.

  • If the product is returned for any other reason (e.g., refused delivery, customer error in sizing), the customer is liable for return-shipping fees.

3. DISPUTE RESOLUTION & CHARGEBACK MITIGATION

We are dedicated to resolving all issues quickly and fairly. Our goal is to maintain your satisfaction without the intervention of third-party financial institutions.

  • Timely Response: Kapture guarantees a response to all customer service inquiries and refund requests within 48 hours during standard business operations.

  • Internal Resolution: We highly recommend communicating directly with us first. In many cases, we will issue a full or partial refund to immediately close a dispute, especially for digital products, to maintain our merchant standing and eliminate the risk of a chargeback.

  • Record Keeping: We meticulously log all correspondence, access records, and delivery receipts to defend against unfounded chargebacks.

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