Privacy Policy
Introduction
Panda Printables (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use https://www.pandaprintables.co.uk/.
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We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business name: Panda Printables
Website: https://www.pandaprintables.co.uk/
Email: info@pandaprintables.co.uk
3. Information We Collect
We may collect and process the following personal data:
Name
Email address
Phone number
Billing and delivery address
Files or design data submitted for 3D printing or CAD services
Messages sent via contact forms or email
Technical data such as IP address, browser type, device information, and cookies
4. How We Collect Information
We collect data when you:
Contact us via forms or email
Request a quote or place an order
Submit files for 3D printing or design work
Browse our website (via cookies and analytics tools)
Privacy Policy - the basics
We use your data to:
Provide 3D printing, CAD design, and prototyping services
Communicate about enquiries, quotes, and orders
Process payments and deliveries
Improve our website and services
Comply with legal and accounting obligations
We do not sell your personal data.
6. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
Contractual necessity – to provide requested services
Legitimate interests – to operate and improve our business
Legal obligation – for tax and record-keeping
Consent – where you have explicitly given it (e.g. marketing)
7. Sharing Your Information
We may share your data only where necessary with:
Payment processors
Delivery and courier services
Website hosting and email service providers
All third parties are required to handle your data securely and lawfully.
8. Data Retention
We retain personal data only for as long as necessary:
Order and invoice data: up to 6 years (UK tax requirements)
Enquiry and contact data: up to 12 months
Marketing data: until consent is withdrawn
9. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://www.ico.org.uk/
What to include in the Privacy Policy
10. Cookies
Our website uses cookies to improve functionality, performance, and user experience. You
can control cookies through your browser settings.
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11. Data Security
We take appropriate technical and organisational measures to protect personal data from
unauthorised access, loss, or misuse.
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12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this
page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: info@pandaprintables.co.uk
Website: https://www.pandaprintables.co.uk/